Returns & Exchanges

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We hope that you will be delighted with your order but we understand that there are occasions that you may want to return items or that a parcel arrives damaged or faulty. In this case, you must contact us within 14 days of receipt of your order on 01451 810478, or by email at We do however pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation after this period.

Please note that we are not responsible for return postage with the exception of faulty items or goods damaged in transit. Once you have contacted us, you must take care of the products that you wish to return and not use them.

Please ensure all items are wrapped securely and we recommend that you use insured registered delivery and keep the Proof of Posting receipt as we cannot be responsible for return parcels that fail to reach us. Please return the goods with the copy of the purchase receipt or invoice.

In order to qualify for a refund, the returned products must be unused, in perfect condition, undamaged and in the original packaging. All fragile items must be securely packaged.

Our Returns Address

Santos & Payne (The Payne Bridge Gift Shop),
Windrush Cottage, Riverside,
Bourton on the Water, Cheltenham,
GL54 2DP.

If you are a UK/EU consumer, the above comply with the Consumer Protection (Distance Selling) Regulations 2000.


Santos & Payne Gift Shop, Riverside Cottage,
Bourton-on-the-Water, Gloucestershire,
GL54 2DP.

TEL: +44 (0) 1451 810478

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