Privacy Policy

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Who We Are

Our website address is:

Santos and Payne was formed as a business collaboration between Perlita Santos Payne and Nigel Payne for the purpose of selling goods and associated products to members of the public in the U.K. or overseas. Sales are online and we currently have a retail shop, Santos and Payne (formerly The Payne Bridge Gift Shop) in Bourton-on-the-Water. Our head Office and fulfilment centre is at the following address:

Santos and Payne, Windrush Cottage, Riverside, Bourton-on-the-Water, Cheltenham, Gloucestershire. GL54 2DP. 

About Us

Santos and Payne was launched online to carry on the success of our existing retail shop, Santos and Payne, which is in the beautiful Cotswold village of Bourton-on-the-Water. In our shop with its Riverside location we sell lovely beautiful gifts for men, women and children as well as quality souvenirs for both the U.K. and foreign visitors. Our carefully chosen products are “different”, unique and even personalised individual pieces that are not readily available in the large High Street Stores.

We are very much a small independent family run business. Nigel served in the Royal Air Force Medical Services for 22 years. Originally from the Philippines I was a Flight Stewardess for Gulf Air, based in Bahrain where we met during the first Gulf War. Our children often help in our shop. I have gained retail experience from working in various shops. I have also studied Interior Design, which I have put to good use creating our beautifully laid out shop.

Our sale ethos is to sell our products at a competitive and fair price. We are against over inflating the prices to then give discount convincing the customer that they are paying a good price. When those discounted prices are what the price should be.

We are regarded by our customers who visit our shop in Bourton-on-the-Water as being one of if not the “best shop in the village”.

What Personal Data We Collect And Why We Collect It

We collect the following personal data:

  1. Your name and address details.
  2. Your email address.
  3. Your payment card information goes straight to our Payment Service Provider (PayPal). We do not see this information nor do we store it.
  4. Optionally, your landline or mobile phone number if you choose to give it to us.

We collect your personal data to fulfil the following requirements:

  1. Contractual obligation – Once we have accepted your order we need your name, address and contact telephone number to fulfil and successfully complete your order.
  2. Legal compliance – We have to keep accounting information for up to six years after the sale.
  3. Consent – From time to time we may wish to send you marketing emails, newsletters or special offers. You can opt in to receive these newsletters, you can also easily withdraw this consent at any time either by contacting us or “unsubscribing” from any of the email messages we send to you.


All data is collected lawfully and maintained in accordance with the General Data Protection Regulation (GDPR) 2018. More information is available on the website of the Information Commissioner’s Office (ICO) whose website can be found at


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We will not share your data with any third party other than Royal Mail to enable us to deliver your order.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Wherever we collect and process  your personal data, we’ll only keep it for as long as necessary for the purpose it was collected.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.


Santos & Payne Gift Shop, Riverside Cottage,
Bourton-on-the-Water, Gloucestershire,
GL54 2DP.

TEL: +44 (0) 1451 810478

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We are based in the heart of the Cotswolds and specialise in unique and personalised gifts for you and your loved ones. Follow our journey:

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