Delivery & Shipping Information

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All Products Are Delivered Via The Royal Mail

  1. Delivery Notification – You will receive a notification by email once your order has been dispatched.
  2. Delivery Timescales – Orders placed before 4pm are typically dispatched on the same day. We will try our best to dispatch your orders made on weekends on the same day if possible, if not on the following Monday (except Bank Holiday). Dispatch and delivery times are shown as a guide and are not guaranteed. Please allow for delivery time in addition to dispatch time when ordering your items.

UK Delivery

Royal Mail UK Standard (3-5 Working Days) – £3.95, all orders of £5o.00 or more are sent free of charge. Please note that HM Forces and BFPO Postage are not tracked. There is no specific delivery aim as the final delivery is undertaken by MOD.

International Delivery

All international deliveries are sent via Royal Mail International Tracked and Signed. You order is fully tracked with signature on delivery and online confirmation. Dispatch and delivery times are intended as a guide and are not guaranteed, frequently items are dispatched in shorter times and on occasion some items or large orders may take a little longer. As a guide Small postage is up to 1kg and Big Postage is over 1kg. 

  • Royal Mail – International Delivery – Europe – Normally delivered within 7 days – £12.99.
  • Royal Mail – International Delivery – USA – Normally delivered within 7 – 10 days – £13.99.
  • Royal Mail – International Delivery – Asia/Australia – Normally delivered within 7 – 10 days – £14.99.

I’ve Not Received My Order?

Please refer to the delivery times section on this page to check the estimated delivery time guidelines. Please note that deliveries to some locations may take longer and all deliveries may take longer than usual at busy times of the year.

If your order still hasn’t arrived on the time scales we have set out please contact us that you have not received your order. We will discuss with you how to put things right.

Disclaimer – Important Please Read

Whilst we do everything we possibly can to ensure that your order arrive within the estimated delivery times, Santos and Payne accepts no responsibility or liability whatsoever for any delays to the estimated delivery times caused by third parties (including Royal Mail) that we may use to delivery your order. We will endeavour to inform you as soon as we can if we are aware of any such delay occurring.

Location

Santos & Payne Gift Shop, Riverside Cottage,
Bourton-on-the-Water, Gloucestershire,
GL54 2DP.

TEL: +44 (0) 1451 810478

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